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Global Privacy Policy

Effective Date: 1 July 2025
This Global Privacy & Data Protection Policy applies to all Trakalarm products, wearable devices, and infrastructure globally.

1. Core Privacy Policy (Global)

1.1 Who We Are

DJS Solutions Pty Ltd trading as Trakalarm is an Australian company headquartered at:
U4 / 176 Spence Street, Bungalow, Queensland 4870 Australia
We operate globally and comply with applicable privacy laws including, but not limited to: Australian Privacy Act 1988 (APPs), EU GDPR, UK GDPR, California CCPA/CPRA, Brazil LGPD, and Canada PIPEDA.

1.2 Personal Information We Collect

  • Identity & Contact: Name, email address, phone number, physical address
  • Account Data: Usernames, authentication credentials
  • Transaction Data: Purchases, subscriptions (payments processed via secure third parties)
  • Device & Technical: IP address, OS, identifiers
  • Usage Data: Interaction logs and feature engagement
  • Location Data: Real-time or historical data when safety features are explicitly enabled
  • Emergency Data: Alerts, timestamps, device-triggered events

1.3 How We Use Personal Information

  • Provide, operate, and directly improve Trakalarm products
  • Enable safety, emergency, and 24/7 monitoring features
  • Process transactions and securely manage accounts
  • Conduct analytical research to comply with legal obligations

1.4 Legal Bases

Processing relies on Consent, Contract Performance, Legal Obligation, Vital Interests (life‑saving situations), and balanced Legitimate Interests.

1.5 Security & Retention

Retained only as long as strictly necessary. Protected via encryption physically in transit and at rest, strict access controls, and secure cloud infrastructure.

2. Cookies & Tracking Technologies

We strictly use cookies for core functionality, basic analytics, and measurement. Non‑essential cookies require active consent via our banner tools. You may withdraw consent at any time. We also utilise trusted third-party providers who govern under their own secure policies.

🤖 3. AI & Automated Profiling

Trakalarm carefully deploys AI and algorithmic models to improve performance and detect emergency anomalies accurately.

  • Automated Decisions: Users will not be subject to automated legal decisions without human safeguards.
  • AI Rights: You may request an algorithmic explanation, object to profiling, or demand a human review at any time.

4. User Rights & Regional Disclosures

🇪🇺 GDPR / UK GDPR

Right to access, rectify, restrict, erase, and extract data portability.

🇺🇸 California (CCPA)

Right to delete, limit sensitive information, and opt‑out. Trakalarm does not sell data.

🇧🇷 Brazil (LGPD)

Right to confirm processing, request anonymisation, and revoke specific consent.

🇨🇦 Canada (PIPEDA)

Access personal information, withdraw consent, and log corrections.

5. International Transfers & Children

Personal data may be processed outside the user’s country under strictly enforced Standard Contractual Clauses. Trakalarm services are not intended for children without parental consent. We do not automatically process minor data without specific authorisation chains.

Data Complaints & Support

Users may contact our central data team or lodge complaints directly with local protection authorities. Continued use constitutes acceptance.

📩 admin@trakalarm.com